Guest Service Agent & Night Auditor
Application Open:
Feb 15, 2019
Application Close:
Mar 15, 2019
Cable Beach Club Resort & Spa is located on the world famous Cable Beach in Broome, far north Western Australia. Broome is easily accessible by plane to all major Australian cities and offers a relaxed lifestyle with all the conveniences of shops, restaurants, cinemas, hospital and schools. Our property has rooms of varying styles, 4 restaurants, pool side bars, tour desk, resort shop and a full service Day Spa and Hair Salon, Chahoya.
We are looking for an experienced Guest Service Agent & Night Auditor to join our high achieving Front Office Team. The successful applicant will be dedicated to providing outstanding customer service and ensuring that all guests are welcomed and attended to in a friendly, courteous and professional manner.
This is a full time, ongoing position in which the successful candidate will be required to work as both a Guest Service Agent and a Night Auditor.
Reporting directly to the Front Office Manager, as the Night Auditor you will be required to maintain accurate and up to date financial records & ensure the timely completion of all daily auditing duties.
Other duties of this combined role will include:
- Performing after hour relief duties on the switchboard
- Dealing with guest issues and complaints
- Providing an outstanding level of customer service
- Processing financial transactions
- Checking guests in and out
- Coordinate guest services amongst other departments
The successful applicant is required to have:
- Previous experience in a similar role within the Hospitality/Tourism industry
- Previous Night Audit experience or willingness to learn
- Professional communication and written skills
- Meticulous grooming and presentation standards
- Attention to detail and superior organisational ability
- Ability to work nights, weekends and public holidays as required
- Experience using Opera will be highly regarded.
Only short listed applicants will be contacted.
No agency applications please.